Jemma is from Basingstoke and had been volunteering with a dog groomer before deciding to take the next step and train properly. She knew she wanted to go further with it and gain a full qualification, but finding the right route took a bit of thought.

“There’s so much out there, it was a bit confusing.”

What mattered most to her was choosing something she could realistically commit to. After coming in for a chat and making sure it felt like the right fit, she decided to go ahead.

The 9:30 to 2 schedule worked well around her job. It meant she could train consistently without everything else in her life being put on hold.

“Perfect timing actually. I can fit it around work.”

In the early stages, working alongside other students helped. Starting out can feel exposing, especially when you’re both concentrating hard and figuring things out, but she found it reassuring.

“You learn from each other’s skills and it’s good to see how others are getting on.”

As she progressed, certain grooms began to stand out. One in particular marked a shift for her.

“When I did Vardy, the long-haired chihuahua. He was all scissor work and it was the first time I felt like I’d really achieved something.”

That moment gave her a sense of ownership over what she was doing. It wasn’t just about completing a groom – it was about stepping back and feeling proud of the result.

Finishing the course has been a mix of emotions.

“I feel achieved, although I am sad it’s come to an end.”

She’s built friendships, settled into a routine, and grown in confidence. Now she’s planning to work within a salon environment rather than from home. She enjoys being around people and part of a team, and sees that as her next step.

For Jemma, this has been about more than just learning a skill. It’s been about a career change that feels right – and one she now feels ready to move into.